We reserve the right to refuse a return if the merchandise in question does not meet our standards. If you have any questions about your order, please email Policy Requirements: We reserve the right to deny a refund if the returned merchandise does not meet our return policy requirements. We are not responsible for return shipping costs. THE FORM IS TO BE COMPLETE BY THE CUSTOMER. PLEASE EXPECT A RETURN AUTHORIZATION FORM VIA EMAIL WITHIN 24-48 BUSINESS HOURS. To receive a return authorization number, email and provide your name, order number, name of item(s) you wish to return, and reason for return. Merchandise must be in its original packaging with all tags attached and accompanied by both the original sales receipt and a return authorization number.
LUCID TRACKING FULL
Shipping costs are non-refundable, and international customers are responsible for any duties/taxes that may apply.įor Full Price Purchases: Merchandise in salable condition with all original tags attached may be returned or exchanged within 7 days of receiving your shipment. If any immediate updates need to be made to your shipping address, please email PolicyĪll sales are final on markdowns/sale items, international orders, phone and special orders, pre-orders, purchases made using promotional or discount codes, socks, swimwear, jewelry, eyewear, fragrances, CDs, books, stationery, magazines, toys, and specific brand and specialty items. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.Ī shipping address cannot be changed after the order has been placed. Similarly, we are not responsible for the payment of re-shipping merchandise to the customer. In the case that UPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, we are not responsible for payment of return shipping costs levied by the courier.
In cases such as these, please contact your courier with any inquiries about the status of order. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays.
We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Cost varies by country and package weight. Our website offers international shipping via DHL.
Once your order has shipped from our facility, please directly contact your courier with any inquiries about the status of your package. UPS online at ups.com or DHL online at DHl.com Upon shipment, you will receive a confirmation e-mail with your UPS or DHL tracking number. Please note this may take longer during sale periods or exclusive releases when it may take up to 48 hours for orders to be shipped. Shipping rates are determined by weight and destination at point of purchase. The origin of all orders are shipped from Atlanta via UPS. Orders placed after 3PM EST on Friday's, on weekends, or on holidays are processed the following business day. All orders are processed on business days within 24hrs.
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